Terms and Conditions
Healthy GoodLand (HGL) SERVICES POLICIES
Our mission is to support your journey toward physical, spiritual, and emotional well-being through a holistic health approach. Our philosophy centers on educating and empowering you to achieve optimal wellness, enabling you to:
Enrich your Soil, Heal Your Gut and Mind, Enrich your Soul
This approach is designed to complement existing healthcare programs.
Healthy GoodLand (HGL) Intent: All services, nutritional protocols, and lifestyle recommendations provided by Ryan Castorino FNP, FMACP are intended to support the natural physiological and biochemical processes of the human body. The purpose is not to diagnose, treat, prevent, or cure any disease. All suggested protocols are offered from a holistic health perspective. As such, HGL does not serve as your primary care physician; you must maintain a medical Primary Care Physician (PCP) and keep them informed of all your healthcare activities.
Memberships: Please refer to your separate Membership Agreement for comprehensive terms and conditions.
Patients/Clients Outside of California: Our practitioner is not authorized to see patients outside of California. It is imperative that you consistently work with a Primary Care Physician in your local area, even when consulting with our NP and DO practitioners. You agree to keep your doctor informed of all your health and lifestyle changes. Particular caution is advised if you are taking prescription medications and experience weight loss, as many prescriptions are weight-dependent.
Consent to Participate in Telemedicine/Telehealth Consultation: By scheduling with Healthy GoodLand and executing this agreement, I acknowledge my consent to participate in telemedicine/telehealth consultations (tele-consults) with the practitioners and/or staff at Healthy GoodLand (HGL). I am seeking this tele-consult for my personal benefit and not on behalf of any third party. I comprehend the inherent risks, benefits, limitations, and alternatives to tele-consults (including the option to seek in-person services from a different practitioner) and have, of my own volition, chosen to participate in tele-consults with Healthy GoodLand. I understand that I am an active participant in the decision-making process and reserve the right to decline any service, treatment, recommendation, or suggestion offered by the Healthy GoodLand practitioners at any time. I accept that a HGL practitioner may, at their discretion, refer me to a different office if the nature of my consultation is deemed inappropriate for tele-consults. I understand that tele-consults typically involve the utilization of audio and/or video or other technological means for communication between myself and the practitioner. Due to the nature of tele-consults, visits are primarily educational and rely significantly on patient history and laboratory findings. Physical examination and vital sign assessments conducted via video or phone are inherently limited compared to an in-person examination.
Cancellations: A minimum of 48 hours' advance notice is required for any cancellation or rescheduling of your appointment. This policy is implemented out of consideration for our practitioners. Failure to provide adequate notice or a no-show will result in an office visit charge at the regular rate or the forfeiture of one of your Membership visits.
Payment of Services: Full payment is expected at the time of scheduling or through our Membership options. Healthy GoodLand accepts payment via cash, check, credit card, and debit card. A fee of $35.00 will be assessed for each returned check. Please note that there are no service or membership refunds. You agree that your credit card on file will be automatically charged for any Healthy GoodLand invoice generated, such as your visit fee or if a supplement order or lab order is requested. You also authorize Healthy GoodLand to automatically charge your credit card for any missed appointments or late cancellations (less than 48 hours in advance) at the full service fee. There is no additional charge for rescheduling or canceling appointments more than 48 hours in advance. Please be aware that membership visits must be utilized each month and do not roll over. Refer to your Membership Agreement for complete details. I am also responsible for any chargeback fees should my credit card be declined for any reason. This authorization is part of my records and will be treated with privacy, confidentiality, and respect.
Additional Time Charge: Should a visit extend beyond the scheduled duration (e.g., 1 hour), an additional charge will be applied in 15-minute increments at the prorated rate. Your credit card on file will be charged subsequent to the completion of the visit.
Refunds: Supplements and laboratory work are procured through external vendors, and HGL is unable to issue any refunds for these items. Please purchase only items you intend to use. There are no service or membership refunds.
Primary Care Physician (PCP): Ryan Castorino FNP, FMACP is a nurse practitioner specializing in functional medicine and nutrition, operating strictly within the scope of his license. Ryan Castorino is not a medical doctor, does not serve as a primary care physician, and is not on call. This applies to all Healthy GoodLand practitioners, regardless of their license type, including MD/DO/DC/ND/PhD/NP. Please maintain a positive, collaborative relationship with your medical doctor, keep him/her informed of your healing activities, and continue your regular medical care and check-ups. This policy applies to all providers/practitioners affiliated with Healthy GoodLand.
Photo Release, Social Media Release, Website, and Marketing Release: You hereby authorize Healthy GoodLand LLC and Ryan Castorino FNP, FMACP to use any public reviews (e.g., Google, Yelp, Facebook, etc.) that you submit or any review emailed to us. These reviews may be utilized for marketing activities and other online promotions via social media, websites, and all printed or digital publications and media in perpetuity. You acknowledge that participation is voluntary, there is no financial compensation, and this authorization includes photos, graphics, and testimonials. You release Healthy GoodLand and Ryan Castorino FNP, FMACP, from any liability or claims by you or any third party related to the use of photographs, graphics, or testimonials in printed or digital media.
Updates to HGL Policies: All current updates to our Policies will be immediately applicable to you and all previous signers and will be posted on the Healthy GoodLand website and in our Practice Better Electronic Medical Record. You may view them there or request an updated copy via email at any time.
Stopping Medication: Healthy GoodLand practitioners will NOT direct you to cease any medication. Such action can only be taken in consultation with your prescribing physician. If your objective is to reduce your reliance on medication, we can suggest a protocol to promote overall health, and you may then work with your MD to monitor your progress and determine if you are able to lower or eliminate your medication dosage over time. It is crucial to keep your MD informed.
Emergencies: In the event of an emergency, please contact your PCP, visit your local urgent care facility, or dial 911.
Educational Wellness Services and Medical Disclaimer
Healthy Goodland provides educational wellness consulting, community gatherings, workshops, retreats, and stewardship-based coaching designed to support healthy lifestyle practices, personal growth, and informed conversations about health.
Healthy Goodland is not a medical practice. Participating in our services doesn't create a provider-patient relationship or replace medical care.
We do not provide medical diagnosis, treatment of disease or injury, medical management of health conditions, prescription medications, diagnostic testing or interpretation of results, emergency care, or mental health therapy. Anything we discuss about nutrition, movement, sleep, stress, mindfulness, lifestyle, or personal development is for education only.
Healthy Goodland is meant to complement your relationship with your licensed healthcare providers, not replace it. Keep that relationship active. Keep up with routine care, screenings, and follow-ups on your own or with your provider.
If you think you're having a medical or psychiatric emergency, call 911 or go to your nearest emergency room.
You're responsible for your own healthcare decisions. Any lifestyle change, nutrition choice, exercise plan, supplement, or wellness practice we discuss should be reviewed with your own licensed provider, especially if you have a medical condition, take medication, or are pregnant or breastfeeding.
What other members share reflects their own experience and opinion. It's not medical advice.
Full legal language is pending attorney review in the State of California. Don't publish this as final until counsel signs off.
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P.O. Box 8006
Goleta, CA 93118
(805) 453-2295
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